Blake Morgan
This channel features talks, reels and videos on customer experience, customer engagement, digital transformation, customer-centric leadership, marketing and more. Make sure to subscribe! Blake Morgan: Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer. Blake has taught courses at Columbia University, Rutgers Executive MBA program and UC San Diego. She is an instructor for LinkedIn Learning. Blake is the host of The Modern Customer Podcast. She lives in the Los Angeles Area with her husband, their two children and two dogs.
Subscribers: 5.5K Videos: 636 Total views: 816.7K Gravity: 61*
Channel URL: https://www.youtube.com/c/blakemorgancustexp/
Channel ID: UCY7iiUUPdNC1Pq9Lv3eg1kQ
Channel's country: 
United States
Channel was established: 20 February 2015.
Channel's Videos
rating from 18 viewers
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An Important Customer Service Lesson From Capital One Every Marketer Needs To Hear
2,458 views
rating from 14 viewers -
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The AI Powering 5 Billion Customer Resolutions—and the Future It’s Creating for Service
1,829 views
rating from 30 viewers
Niches
This channel has been tagged with the following niches:
customer engagement customer experience
Click on a tag to view more channels in this niche. Many niches also have Featured Channels that are less than three years old but are outperforming other new channels in that niche.
Key to Niche Colour Coding:
: less competitive niche
: quite competitive niche
: very competitive niche
: not yet researched by
SakiAI
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About this Data
*Gravity is FindAChannel's estimation of how engaging a channel's content is. It helps smaller channels with very engaging content compete with much larger channels. Gravity runs on a percentage scale, with 100% being the highest.
Blake Morgan added to FindAChannel 16 November 2021 (Channel #154298). Entry last modified 22 May 2025.
